Tuesday, 6 April 2010

Back from Easter with a Bang!

We hope you've all had a fantastic Easter with friends and family. Our team have been spreading their wings as well as staying at home. Claus spent his Easter with friends and family at home and others have been all over the world seeing museums in Washington, D.C. and many other places.

We've all come back revitalised and can't wait to get cracking with all of the exciting projects ahead, including the sold out Practical Leadership 46 seminar (has it really been that many? WOW!) from the 17th to the 22nd of this month. We're also organising an internal Practical Leadership seminar for one of our clients at the beginning of May and are doing another in June for an association where the members will attend so it will be an incredibly busy few months - not to mention Claus's many speaking engagements and our on-going consultancy projects for some very exciting clients!

Finally, it also looks like our long-awaited (and promised) new web site will go live before too long. We've even been looking at new logos to bring everything about our brand identity bang up to date. We hope you like it as much as we do and we're even considering getting your feedback before we decide which one to settle on. Stay tuned for more info on this!

Thursday, 1 April 2010

Happy Easter!

The team at Claus Møller Consulting would like to wish you all a Happy Easter. We hope that you manage to get to spend some time with the most important people in your life and to reflect on your current situation and where you would like to be able to progress to over the next few months and years. We also hope that we will be able to assist you in this process and would love to hear from you if you have managed to make any life-altering decisions over the holiday period - and even if you haven't we still love to hear from our customers, existing as well as prospective.

Happy Easter everybody!

A Complaint Is a Gift Seminar

Have you read the best-selling customer service book "A Complaint Is a Gift" and find yourself wondering how you can instill world class customer service and complaints handling in your organisation?

If so, why not book Claus for a one day seminar to explain the methods he has used to help some of the world's leading companies deliver world class service - and experience for yourself what this can do to re-vitalise your company, increase customer loyalty, and reduce customer defections and bad word-of-mouth.

As one of the world's leading authorities on customer service, Claus is an inspiring choice as a speaker for a conference for your customer service teams, but the message runs so deep it should be heard by anybody in your company if you want to improve your bottom-line results, be able to attract and retain the best staff, and develop a company culture where your staff work with you - and not against you.

To find out more about the unique customer service concepts and how we can also tailor any programme or seminar to meet your specific needs, please drop us a line.