Thursday, 1 April 2010

A Complaint Is a Gift Seminar

Have you read the best-selling customer service book "A Complaint Is a Gift" and find yourself wondering how you can instill world class customer service and complaints handling in your organisation?

If so, why not book Claus for a one day seminar to explain the methods he has used to help some of the world's leading companies deliver world class service - and experience for yourself what this can do to re-vitalise your company, increase customer loyalty, and reduce customer defections and bad word-of-mouth.

As one of the world's leading authorities on customer service, Claus is an inspiring choice as a speaker for a conference for your customer service teams, but the message runs so deep it should be heard by anybody in your company if you want to improve your bottom-line results, be able to attract and retain the best staff, and develop a company culture where your staff work with you - and not against you.

To find out more about the unique customer service concepts and how we can also tailor any programme or seminar to meet your specific needs, please drop us a line.

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