Friday, 8 August 2008

FREE excerpt from A Complaint Is a Gift

August 1, 2008 the 2nd edition of A Complaint Is a Gift hit the shelves. We've now got a free excerpt which you can download (PDF). The original sold more than 130,000 copies.

Thoroughly revised and updated with new material on handling Internet complaints, dealing with complaints directed at you, complaining effectively yourself, as well as new examples covering a wide range of industries.

The concept is more relevant than ever in today’s constantly connected world, when customers can complain instantly and broadcast their dissatisfaction around the world.

Download the excerpt.

Don't forget to enter our competition to win 1 of 5 copies signed by Claus.

If you would like to buy a copy of the book at the discounted launch price of $13.57 go to

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