LIVE: Amity University Speech on Employeeship

We're now live at Amity University in Noida (just outside Delhi), India where Claus has just been introduced by the honourable Prof. (Dr.) Gurinder Singh, the Director General of Amity International Business School.

We'll be updating for the next two hours from the speech and will also upload the presentation later on this weekend for the students to download.
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Working through very dodgy tech with full power cuts (twice) and constantly dropped internet connections.
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Claus has gone through the European Culture Survey, examples including "Saturday evening" and "everything is just fine" stress relief. He's also presented the Business Excellence model with its two aspects of Professional and General Business Excellence before leading into Employeeship and its 11 factors.
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Due to the power cuts, Claus is now running the presentation without slides and got a great cheer from the crowd when he said that "only speakers who don't know their topics need PowerPoint."
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We will need to finish the live coverage here due to the lack of adequate power. Sorry for the inconvenience. We will ensure that we make slides available to you all shortly.

Last PPF Seminar Day in India

After a whistlestop tour of India, Claus is now doing his last full day programme at the ITC Royal Gardenia hotel in Bangalore. The staff at the hotel have been exceptional and the ballroom is the best out of the 3 venues for open seminars so far. We also enjoyed a great experience in Mumbai yesterday. After the end of the Putting People First seminar today we've got a long domestic flight back to Delhi and a 2 hour presentation to students and faculty at Amity University tomorrow, where the topic will be Employeeship.

We would like to thank our hosts at Inspire One for organising the visit and laying on the seminars. They have taken very well care of all of us and Neeta and Deepak have been great company while we've been travelling round India. A big thanks from us to you and your staff in Delhi, Mumbai and Bangalore.

In India

Yesterday Claus started off by doing an internal presentation for the HR team at Cairn Energy in New Delhi and followed that up with a high profile event for the Federation of Indian Chambers of Commerce & Industry (FICCI). The latter was attended by everything from Chairmen of the largest publicly listed companies in India to senior level governmental advisers and Permanent Secretaries of the largest governmental departments. Claus was thrilled to see people who had come to see him both 10 and 15 years ago on previous visits to India and it's great to see the level of enthusiasm that he is able to generate here. Today there is an open seminar on Putting People First for more than 100 senior managers at the ballroom of the Sheraton New Delhi, which will be followed by similar seminars in Mumbai on Thursday the 18th and Bangalore on Friday the 19th.

We will be uploading pictures from the various events in due course, but you can see mobile snaps on the Twitpic account accessible through Claus's Twitter profile.

Claus is Coming to India in November 2010

Claus will be in India from the 14th to the 22nd of November, running three one day seminars in Delhi, Mumbai and Bangalore on the 16th, 18th and 19th respectively. He will also be doing a number of sessions with the gentlemen of the press.

To find out more and to book your place on one of the seminars to hear Claus's thoughts on Putting People First and the customer-centric organisation, click here.

The seminars are organised by TMI India/InspireOne.

50th Practical Leadership Seminar Starts Saturday

On Saturday, Claus will be running the 6 day long unique management education Practical Leadership for the 50th time in Cotignac, France. Over the last 8 years this has been offered as an open seminar 6 times a year and it's also been run several times internally for management teams of clients.

We are about to decide on pricing for next year, but if you'd like to book a place early on the English edition in Spring 2011 (PL52 from the 26th to the 31st of March) we promise to freeze the 2010 (and 2009) prices if you book before the 15th of November.

Shortly, we'll also be launching a number of Early Bird specials as well as great offers if you attend with one or more of your colleagues.

Find out more about Practical Leadership here.

Back from Easter with a Bang!

We hope you've all had a fantastic Easter with friends and family. Our team have been spreading their wings as well as staying at home. Claus spent his Easter with friends and family at home and others have been all over the world seeing museums in Washington, D.C. and many other places.

We've all come back revitalised and can't wait to get cracking with all of the exciting projects ahead, including the sold out Practical Leadership 46 seminar (has it really been that many? WOW!) from the 17th to the 22nd of this month. We're also organising an internal Practical Leadership seminar for one of our clients at the beginning of May and are doing another in June for an association where the members will attend so it will be an incredibly busy few months - not to mention Claus's many speaking engagements and our on-going consultancy projects for some very exciting clients!

Finally, it also looks like our long-awaited (and promised) new web site will go live before too long. We've even been looking at new logos to bring everything about our brand identity bang up to date. We hope you like it as much as we do and we're even considering getting your feedback before we decide which one to settle on. Stay tuned for more info on this!

Happy Easter!

The team at Claus Møller Consulting would like to wish you all a Happy Easter. We hope that you manage to get to spend some time with the most important people in your life and to reflect on your current situation and where you would like to be able to progress to over the next few months and years. We also hope that we will be able to assist you in this process and would love to hear from you if you have managed to make any life-altering decisions over the holiday period - and even if you haven't we still love to hear from our customers, existing as well as prospective.

Happy Easter everybody!

A Complaint Is a Gift Seminar

Have you read the best-selling customer service book "A Complaint Is a Gift" and find yourself wondering how you can instill world class customer service and complaints handling in your organisation?

If so, why not book Claus for a one day seminar to explain the methods he has used to help some of the world's leading companies deliver world class service - and experience for yourself what this can do to re-vitalise your company, increase customer loyalty, and reduce customer defections and bad word-of-mouth.

As one of the world's leading authorities on customer service, Claus is an inspiring choice as a speaker for a conference for your customer service teams, but the message runs so deep it should be heard by anybody in your company if you want to improve your bottom-line results, be able to attract and retain the best staff, and develop a company culture where your staff work with you - and not against you.

To find out more about the unique customer service concepts and how we can also tailor any programme or seminar to meet your specific needs, please drop us a line.

Practical Leadership Dates for Autumn 2010

We've now finalised the dates for the three Practical Leadership seminars taking place in the Autumn. The dates are as follows:

PL 48: September 4th - 9th (in Danish)
PL 49: September 18th - 23rd (in English)
PL 50: October 30th - November 4th (in Danish)

Learn more about the Practical Leadership seminar, a unique 6 day training programme distilled from world class research and more than 35 years of experience in helping world class organisations achieve business excellence. Click here to read more.

If you would like to receive Early Bird offers, make sure you sign up for the Practical Leadership profile over at Twitter, where we will shortly be releasing some very exciting offers!

In the meantime, you can always drop us a line at info@clausmoller.com if you'd like to learn more or to secure your place before your chosen seminar sells out.

Special Offers on Practical Leadership Seminars

We've decided to launch a second Twitter profile for the Practical Leadership seminars where we will shortly be bringing you special Early Bird offers for the Autumn 2010 seminars. To ensure you don't miss out follow @PracticalLeader and, if you aren't already already doing so, you can follow Claus directly at @ClausMoller.