Practical Leadership Dates for Autumn 2010

We've now finalised the dates for the three Practical Leadership seminars taking place in the Autumn. The dates are as follows:

PL 48: September 4th - 9th (in Danish)
PL 49: September 18th - 23rd (in English)
PL 50: October 30th - November 4th (in Danish)

Learn more about the Practical Leadership seminar, a unique 6 day training programme distilled from world class research and more than 35 years of experience in helping world class organisations achieve business excellence. Click here to read more.

If you would like to receive Early Bird offers, make sure you sign up for the Practical Leadership profile over at Twitter, where we will shortly be releasing some very exciting offers!

In the meantime, you can always drop us a line at info@clausmoller.com if you'd like to learn more or to secure your place before your chosen seminar sells out.

Special Offers on Practical Leadership Seminars

We've decided to launch a second Twitter profile for the Practical Leadership seminars where we will shortly be bringing you special Early Bird offers for the Autumn 2010 seminars. To ensure you don't miss out follow @PracticalLeader and, if you aren't already already doing so, you can follow Claus directly at @ClausMoller.

Apologies for the lack of updates

Right, time for a quick update on what's been going on recently and why we haven't been able to update the blog as much as we would like to. Erm, strike that - why we haven't been updating the blog at all for 3 months.

During this time, we have started building the following:

• Claus' Twitter profile (now around 150 followers) and we're getting into the groove of ensuring that it is constantly updated with inspirational quotes; links to relevant business and personal development articles; special offers; and Claus' quick thoughts on life. Please sign up to follow for all of the latest news and feel free to pass it on to others who you think might benefit from Claus' wisdom.
• A brand new web site, which we will launch in the next couple of months. We have long needed a new, cleaner design and more depth of content on clausmoller.com. It won't be long (probably sometime during late September) that we will be able to unveil the new site - which will also integrate the blog. As soon as we launch, this URL will redirect directly to the blog page on the main site.
• Running of the Practical Leadership seminar for the 41st time.
• Working on new product development (we'll keep you updated, but all very exciting!)

We hope that you can forgive our slackness, but rest assured that you will soon see more updates on the blog.

Brave New World: Claus Is Now On Twitter!

For all of you people who love following other people throughout the day, week, month and year (slightly voyeuristic in many ways), I've got some great news for you: Claus is now on Twitter. You can find him under the username "ClausMoller" so feel free to start following him.

On the Twitter feed you will be kept up to date with Claus's travels and speaking schedules and whenever a new seminar is announced you will hear about it on Twitter.

Using technology to stay on the front foot in the customer service race

Earlier today I came across this interesting article over at ComputerWorld about how companies are starting to develop "Customer Service 2.0". There are some interesting examples of how Comcast, often slated for their customer service, now monitors Twitter (a mini blog service) and very quickly responds to negative comments in order to alleviate any grievances and ensure that customers feel their problems are being dealt with.

The sometimes abusive comments being posted by bloggers and Internet users are worth listening to as these could be from the customers who are so hacked off that they've given up on complaining, but at the same time now have the free tools available to tell the world how they feel about your company in a minute or less. Following on from the concept of "A Complaint is a Gift", by monitoring the Internet for unhappy customers can give you a competitive advantage and can put you in a position to not only keep your customers, but increase their loyalty dramatically. Knowing what we do now about how few of unsatisfied customers actually complain, this is one of the best opportunities that technology has afforded us to actively identify our unhappy customers and make sure we bring the relationship back on track.

Head on over to ComputerWorld to read the full article with several examples of how companies are now monitoring the web and kick-starting "Customer Service 2.0".

Pre-order "A Complaint is a Gift" (2nd Ed.) now!