Jack and Suzy Welch (finally!) Have Their Own Web Site

Last week, the long awaited Jack and Suzy Welch web site was unveiled, following on from the great successes of their podcasts, columns and videos created in conjunction with BusinessWeek.

As the former CEO of GE and a former editor of Harvard Business Review respectively, their credentials are definitely impressive and the site allows you to look for insights into various topics facing managers and leaders in both small and large businesses.

Before delving too far into the treasure trove I would recommend that you spend a couple of minutes reading about their underlying principles.

Head on over to the Welch Way and prepare to be inspired.

BusinessWeek's 2nd Annual Customer Service Survey is Out

BusinessWeek have just announced the results of their second annual customer service survey in the US. The survey was done with the help of JD Power and shows some interesting results. You will definitely be able to pick up some interesting tips for your company to improve your customer service.

For a wealth of in-depth results, including the top 50, feature articles and for an opportunity to share your own customer service experiences head on over to BusinessWeek.