A Complaint Is a Gift Seminar

Have you read the best-selling customer service book "A Complaint Is a Gift" and find yourself wondering how you can instill world class customer service and complaints handling in your organisation?

If so, why not book Claus for a one day seminar to explain the methods he has used to help some of the world's leading companies deliver world class service - and experience for yourself what this can do to re-vitalise your company, increase customer loyalty, and reduce customer defections and bad word-of-mouth.

As one of the world's leading authorities on customer service, Claus is an inspiring choice as a speaker for a conference for your customer service teams, but the message runs so deep it should be heard by anybody in your company if you want to improve your bottom-line results, be able to attract and retain the best staff, and develop a company culture where your staff work with you - and not against you.

To find out more about the unique customer service concepts and how we can also tailor any programme or seminar to meet your specific needs, please drop us a line.

Crisis Seminars in Denmark - Get Inspired By Claus

Claus will be doing two half-day seminars in Denmark about the current financial crisis - and how you and your organisation can emerge from it among the winners. The seminar: "Krisen - en fare eller en mulighed?" ("The Crisis - A Danger Or An Opportunity?") takes place in Århus on March 17th and on the 18th you can experience Claus live in Copenhagen.

Any crisis will have winners and losers and this seminar focuses on how you can avoid the dangers, identify the opportunities and come out of the crisis stronger than before.

To find out more and to book your place for DKK1,495 inclusive of VAT, please go to the information page (in Danish).

We will soon release details of this half-day seminar as an in-company event in English and you will be able to download a PDF brochure about it. In the meantime, if you would like to hear more about the seminar, and how it can be tailored to your organisation's needs, please contact Lis Touborg.

Claus Speaking In Oslo

On Wednesday November 5th, Claus will be one of the keynote speakers at Max Marketing Mix event in Oslo, Norway. It is the 20th annual event of Norway's largest marketing conference, organised by the Norwegian Direct Marketing association, NORDMA.

Claus will be speaking about the importance of employee engagement in order to create good business results and create a lasting brand legacy.

For more information about getting Claus to deliver a keynote at your conference or internal company meeting, please contact Lis Touborg.