Claus on TV in Denmark

On August 29th, Claus was interviewed in a segment of "Go' Morgen, Danmark!", the largest Danish breakfast TV show. In this interview he talked about how you can best ensure you make the most of the time available to you in terms of productivity and happiness.

If you are able to understand Danish you can watch the segment at Sputnik (TV2's online service).
Select Friday, August 29th and choose the segment with "Time Manageren's skaber".

Golden Nugget of the day: Self-esteem

After yesterday's golden nugget about taking responsibility for your life and actions to create a meaningful life, we received a couple of emails saying that for some people it can be hard to take this responsibility and that they felt they lacked the energy to break out from the patterns that they were following. This leads us to the daily nugget:

"Only people with self-esteem and a feeling of power can take responsibility."

If you do not have the feeling of being in control and ability to take responsibility for your life, it is often down to a feeling of powerlessness and low self-esteem. This is where you need to start your personal journey. There are many ways of building your confidence and tackling low self-esteem and everything from good coaches who can help you to finding things that you are good at and then keep on improving on those skills to build your confidence are a good way to start. Once you start to build your self-esteem and come to believe in yourself, you will also come to the realisation of what you need to do in order to take control of your life and achieve your goals.

Take responsibility!

Following on from yesterday's golden nugget, this one is very much along the same lines as it is all about realising that the responsibility for your own success or failure rests solely with you and it is up to you what you do with that responsibility:

"Taking responsibility is what it takes to create a meaningful life."

"Ordinary people can create extraordinary results."

This might seem like an empty phrase, but if you look at the everyday heroes around you in your local community, or in the stories from around the world we see in the newspapers every single day you soon come to realise that there is a hero hidden in all of us. Whether or not we choose to bring that hero out is another matter entirely. Many people choose to trundle through life, whereas others who are just the same as us realise that we can all keep on pushing our limits and through goal setting and planning can achieve incredible results. For some this is a painstaking and on-going process, for others it comes naturally - but the common thread is the realisation that you have to turn up in order to be in the game and to always give it your best shot. Then you too can create extraordinary results.

Of Life... and Management

Here's the golden nugget of the day:

"An incompetent manager treats minor tasks as major tasks -
while major tasks do not get done at all."

We all know somebody like that. Here's hoping it's not the person you see in the mirror in the mornings. In order to avoid this, prioritisation and planning are the keys and you always need to keep an eye on the bigger picture and where any given task fits into this picture. Does it help you achieve your long-term goals or not? Is it important? If you can't answer in the affirmative to either of those questions you probably should not focus too much on the task at hand, but identify the tasks which really do require your attention.

The Holy Grail of Life: The 3 Ms

Today's golden nugget is about what we all seek:

"Money, Meaning and Magic are what people want from life."

If you think about it, I'm sure you will agree.

Have a great weekend!

Problem solving

Here is a golden nugget about problem solving:

"Ignore problems that solve themselves.
Delegate problems that others can solve.
Do yourself what only you can do."

This is a good one to keep in mind as it helps you improve your productivity - and lower your stress levels.

A golden nugget about time wasting to start the week

We'll start the week off with the last golden nugget about time for now:

"Time that passes never returns.
That’s why it ought to be a crime to steal other people’s time."

This cuts both ways. Don't waste other people's time - and make sure you don't allow them to waste yours. We hope you have a productive week.

Golden Nugget: Productivity

Following on from the first golden nugget about productivity, here is another one for the weekend:

"Time is the most democratic of all your resources. Everybody has the same available time at their disposal every day: 24 hours."

"A Complaint Is a Gift" Competition Ending Soon!

Just a quick reminder that our competition, where you can win 1 of 5 signed copies of A Complaint Is a Gift ends next Sunday the 31st of August.

Hurry and send in your best anecdote about good or bad customer service to us to be in with a chance.

If you don't believe you stand a chance of winning or just can't wait to get your hands on a copy of the book you can order it from Amazon.com with a saving of 32% on the list price. You can also get a complimentary excerpt from the book.

See the competition details here and remember that it is open to residents of all countries.